> ## Documentation Index > Fetch the complete documentation index at: https://help.owlery.ai/llms.txt > Use this file to discover all available pages before exploring further. # Troubleshoot Invoice Submissions > Fix invoices that fail CSV validation or never show up for the shipper, whether you submitted by CSV, API, or EDI. This page is for **Carriers & Brokers**. A shipper's carriers and brokers use Owlery the same way, so this page applies to both. If the person you're helping isn't a carrier or broker, this page doesn't apply to them. **Where to find it:** `Dashboard → Finances → Invoices` When an invoice fails **Validate CSV**, or you submitted by API or EDI and it isn't on any tab, one of the causes below is almost always the reason. Find the one that matches, fix it, and submit again. ## Check Before You Submit Most failed submissions come down to one of these. Checking them first saves a round of uploads: * **Load Number**: Use the **Load Number** shown on the load in `Shipments (Loads)`, not your own invoice number, order number, or the shipper's reference. See [Find Your Load Number](https://help.owlery.ai/carriers/edit-a-load-number.md#find-your-load-number). * **Tender accepted**: The load only exists after your team accepts the tender. * **Invoice Number and Load Number toggle**: For CSV, turn it off if your invoice numbers are different from your load numbers. * **Shipper**: For CSV, select the same shipper account the loads belong to. * **Invoice status**: You can only resubmit an invoice that's **Under Review** or **Disputed**. ## Load Not Found On a CSV upload, validation shows this error for each row it can't match: **Load "X" does not exist for the selected shipper and broker. Select the correct shipper or update the CSV.** By API or EDI, the invoice doesn't appear on any tab. The same message covers several causes, so work through the sections below. ### The Load Number Doesn't Match a Load Owlery attaches every invoice to a load by its **Load Number**. If the number you send isn't the Load Number on the load, there's nothing to attach to. Common mix-ups: * Your own invoice number or internal load number in the Load Number field. * The shipper's order number, PO, or shipment reference instead of the Load Number. * The Invoice Number and Load Number columns swapped in the CSV. To fix it, open the load in `Shipments (Loads)`, copy its Load Number exactly, and put it in the Load Number field. See [Find Your Load Number](https://help.owlery.ai/carriers/edit-a-load-number.md#find-your-load-number). If the Load Number on the load is wrong, [edit it](https://help.owlery.ai/carriers/edit-a-load-number.md) first. ### Invoice Number and Load Number Are Different The **Validate Invoice CSV** dialog has a toggle labeled **Invoice Number and Load Number are the same**. When it's on, Owlery uses your Invoice Number as the load number and ignores the Load Number and PRO Number columns. If your invoice numbers are different from your load numbers, turn the toggle off before you click **Validate CSV**. Otherwise, Owlery looks for loads that match your invoice numbers, finds none, and validation fails even when your Load Number column is correct. ### The Tender Wasn't Accepted If the number looks right but you can't find the load in `Shipments (Loads)`, your team may not have accepted the tender. Owlery only creates the load once the tender is accepted, so there's nothing to bill against until then. Check `Quotes & Tenders` for the shipment. [Accept the tender](https://help.owlery.ai/carriers/accept-a-tender.md), then submit the invoice again. ### The Load Belongs to a Different Shipper Account Some shippers have more than one account in Owlery, such as one per business unit or legal entity. Each load belongs to one of them. When you upload a CSV, the **Shipper** you select must be the account those loads belong to. To check, find the loads in `Shipments (Loads)` and look at the shipper on each one. You can [search](https://help.owlery.ai/working-with-tables.md#search-a-table) for several loads and [download the table](https://help.owlery.ai/working-with-tables.md#download-a-table) to check them in bulk. If one file covers loads for more than one shipper account, split it and upload each part with the right shipper selected. ## The Invoice Is Already Approved You can only update an invoice while it's **Under Review** or **Disputed**. If the Invoice Number you send matches one that's already **Approved**, **Payment Created**, or **Paid**, it's locked and can't be updated. A CSV upload is blocked. * **Correcting that invoice**: Ask the shipper to move it back before you resubmit. See [Fixing an Invoice That's Under Review or Disputed](https://help.owlery.ai/carriers/track-and-fix-invoices.md#fixing-an-invoice-thats-under-review-or-disputed). * **Billing a new charge on the same load**: Use a new Invoice Number. See [Add Another Invoice to a Load](https://help.owlery.ai/carriers/submit-an-invoice.md#add-another-invoice-to-a-load). Check `Dashboard → Finances → Invoices` for the Invoice Number first. It may already be submitted. ## The Load Was Archived A CSV upload fails with **Load "X" was deleted by the shipper.** when the shipper archived the load. You can still bill it by manual entry. See [Invoice a Cancelled or Archived Load](https://help.owlery.ai/carriers/submit-an-invoice.md#invoice-a-cancelled-or-archived-load). ## When to Contact Owlery Support If you've worked through the causes above and the invoice still fails, email [support@owlery.ai](mailto:support@owlery.ai) with: * The shipper name you selected or submitted to. * A few of the Load Numbers and Invoice Numbers that failed. * How you submitted: CSV, API, or EDI. * For CSV, the file you uploaded and a screenshot of the validation errors. * For API or EDI, the request time or transaction identifier and any error you received. This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.