> ## Documentation Index
> Fetch the complete documentation index at: https://help.owlery.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Update Shipment Tracking

> How to enter arrival and departure times and log in-transit updates for your loads in Owlery.

Keeping tracking up to date helps your shippers stay informed and reduces check-call volume. Here's how to update your loads as they move.

<Note>
  All times are shown in the facility's local time zone. Saved times can be edited but not removed, and actual dates cannot be set in the future.
</Note>

## Enter stop times

<Steps>
  <Step title="Open the load">
    In the left sidebar, click **Shipments (Loads)** and select a load to open the drawer.
  </Step>

  <Step title="Go to the Tracking tab">
    Click the **Tracking** tab. You'll see each stop listed with two fields under **Actual**:

    * **Actual Arrived** — when the driver arrived at the facility.
    * **Actual Departed** — when the driver left after loading or unloading.
  </Step>

  <Step title="Save your times">
    Enter the actual arrival and departure times for each stop, then save.

    * Saving times on the **pickup** stop updates the shipment status to **In Progress**.
    * Saving times on the **final delivery** stop marks the shipment as **Delivered**.
  </Step>
</Steps>

## Log in-transit updates

Between stops, you can use the dropdown on the Tracking tab to log additional updates:

* **Location Update** — share the driver's current position.
* **Delay** — flag that the shipment is running behind.
* **Exception** — report an issue (breakdown, weather, detention, etc.).

These updates are optional, but they go a long way toward keeping your shipper relationships strong.