> ## Documentation Index
> Fetch the complete documentation index at: https://help.owlery.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Book an Appointment

> Step-by-step instructions for carriers to book pickup and dropoff appointments in Owlery Dock Scheduling.

Follow these steps to book a pickup or dropoff appointment at a facility that uses Owlery Dock Scheduling.

## Before you start

* Visit: [https://owlery.ai/schedule](https://owlery.ai/schedule)
* The facility must have Owlery Dock Scheduling enabled. If your facility isn't listed, ask the facility owner to enable appointment scheduling

## Access Dock Scheduling

Log in to Owlery and click **Dock Scheduling** in the left sidebar (under the calendar icon).

## Book an appointment

<Steps>
  <Step title="Select the facility">
    Click the **Facility** dropdown and pick the warehouse where you need to schedule. Only facilities that have enabled Owlery scheduling appear here.

    If you don't see your facility, reach out to the facility owner and ask them to enable appointment scheduling in Owlery.
  </Step>

  <Step title="Choose appointment type">
    Select:

    * **Pickup** or **Dropoff**
    * **Live** (driver stays with the truck) or **Drop** (trailer drop)

    The available options change based on what the facility supports.
  </Step>

  <Step title="Find your order">
    Use the **Order** search field to look up your order by:

    * Order number
    * Reference number (PO number, BOL, etc.)
    * Load number

    Type at least 3 characters to trigger the search, then select the matching order from the dropdown.

    <Note>
      If the facility allows it and your order doesn't appear, you can enter the order number directly as a **standalone** booking.
    </Note>
  </Step>

  <Step title="Pick a date and time">
    After you select a facility and order, the **Date and Time** section appears.

    * Pick a date on the calendar. Grayed-out dates are unavailable — the facility is closed, the date is too soon, or the day is already full.
    * Choose from the available time slots, or click **Customize Time** to request a specific window outside the preset slots.
  </Step>

  <Step title="Provide freight details (if required)">
    If the facility requires it, enter:

    * **Pallet count** — the number of pallets on this shipment.
    * **Reefer settings** — minimum and maximum temperature plus the temperature unit, for temperature-controlled loads.
  </Step>

  <Step title="Submit">
    Click **Create Appointment**.
  </Step>
</Steps>

## What happens next

* **Facility auto-confirms** — Your appointment is immediately **Confirmed**. You'll see a success screen with your appointment details.
* **Facility requires manual review** — Your appointment goes into **Proposed** status ("Waiting for confirmation"). The facility will review and confirm or adjust the time.

You can check the status of any appointment at any time under the **Appointments** tab.

To book another appointment, click **Create Another Appointment** on the success screen.

## Required information summary

| What you need | Details                                        |
| ------------- | ---------------------------------------------- |
| Facility      | Which warehouse you're booking at              |
| Stop type     | Pickup or Dropoff                              |
| Live / Drop   | Live load or drop trailer                      |
| Order info    | Order number, reference number, or load number |
| Date & time   | Your requested appointment window              |
| Pallet count  | Required only if the facility asks for it      |
| Temperature   | Min / max temp plus unit (reefer loads only)   |

## Need help?

* Email [support@owlery.ai](mailto:support@owlery.ai).
* Contact your facility directly if they haven't enabled Owlery scheduling yet.