> ## Documentation Index
> Fetch the complete documentation index at: https://help.owlery.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Overview

> Book and manage pickup and delivery appointments at Owlery-powered facilities.

Dock Scheduling lets you book pickup and dropoff appointment times at warehouses that use Owlery to manage their docks. Instead of calling or emailing the facility, you can see available time slots and submit your request directly through Owlery.

<Card title="Book an appointment as a carrier" icon="calendar-plus" horizontal href="/dock-scheduling/book-an-appointment">
  Step-by-step instructions for booking pickup and delivery appointments.
</Card>

## Who can use it

Dock Scheduling is available to all Owlery users. What you see depends on your role:

* **Carriers and booking-only users** — Two tabs: **Add Appointment** and **Appointments**.
* **Facility owners and shippers** — Additional management capabilities on top of the booking flow.

## Appointment lifecycle

Every appointment moves through the same states:

`NotScheduled` → `Proposed` → `Confirmed` → `Arrived` → `Loaded` / `Unloaded` → `Departed`

If the facility has auto-confirm enabled, new appointments go straight to **Confirmed**. Otherwise they stay in **Proposed** until the facility owner approves them.