> ## Documentation Index
> Fetch the complete documentation index at: https://help.owlery.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Appointment Emails

> The emails Owlery sends when an appointment is booked, changed, or commented on, and who gets each one.

This page is for **Facilities**: warehouse and dock teams that run their facility's appointment schedule in Owlery. If the person you're helping isn't on a facility team, this page doesn't apply to them.

Owlery emails the people involved in an appointment when it's booked, changed, or commented on. This page lists each email and who gets it.

## Emails Owlery Sends Automatically

| Email | Sent when | Sent to |
| - | - | - |
| **Status update** | The appointment is scheduled, proposed, confirmed, or cancelled. | The booker, appointment update recipients, the person who made the change, and your facility contacts. |
| **Details updated** | The time, dock, references, type, carrier, freight, or similar details change. | Same as the status update. |
| **Converted to blocked slot** | The appointment is turned into a blocked slot. | Same as the status update. |
| **Dock assignment** | A dock is assigned, reassigned, or unassigned. | The person who made the change and your facility contacts. |
| **New comment** | Someone comments on the appointment. | The booker, appointment update recipients, and anyone who has commented, except the person who just commented. See [Comments and the Inbox](/comments-and-inbox.md#who-gets-emailed). |

The booker is whoever booked the appointment. Appointment update recipients are any extra email addresses added under **Booking Details** when the appointment was booked or edited.

If a carrier booked it in Owlery, the carrier gets these emails. If your team booked it on the carrier's behalf, the carrier gets them only if you added their email as an appointment update recipient. See [Who Hears About a Change](/facilities/manage-appointments.md#who-hears-about-a-change).

Your facility contacts come from the [facility profile](/facilities/facility-profile.md#facility-contacts). To choose which statuses email them, see [Email Notifications](/facilities/dock-appointment-settings.md#email-notifications).

## Use a Shared Mailbox

You can set a **Shared mailbox** on your [facility profile](/facilities/facility-profile.md#shared-mailbox). When it's set, the **Status update**, **Details updated**, and **Converted to blocked slot** emails go to the shared mailbox instead of your individual facility contacts. The booker, appointment update recipients, and the person who made the change still get them.

The **Dock assignment** email still goes to your facility contacts.

A shared mailbox, such as `docks@yourcompany.com`, keeps the whole team informed without filling everyone's inbox.

## Send an Email Yourself

To email someone about an appointment, open the appointment and use **Compose email**. The recipients start out as your facility contacts. Add or remove anyone before you send.

> [!TIP]
>
> Owlery sends appointment emails from `appointments@owlery.ai` and `no-reply@owlery.ai`. Add both to your safe senders list so they don't land in spam.


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