> ## Documentation Index
> Fetch the complete documentation index at: https://help.owlery.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Invite Team Members

> Invite teammates on other email domains, and fix sign-ins where someone can't see the data they expect.

Owlery matches people to an organization by their email domain. If someone signs up with a domain that doesn't match your organization, their account won't link to your team automatically — so invite them before their first login.

<Warning>
  Invite the person **before** they sign in for the first time. If they log in first on a domain that doesn't match your organization, they'll land in an account with no data and need help getting moved.
</Warning>

## Who to Invite, and Where

The right page depends on your role and who you're adding.

| You are a... | You want to add...                                           | Go to                                                        |
| ------------ | ------------------------------------------------------------ | ------------------------------------------------------------ |
| Carrier      | Anyone on your team, including a different email domain      | [**Invite Team**](https://owlery.ai/dashboard/team-members)  |
| Shipper      | Someone at one of your carriers, on a different email domain | [**Integrations**](https://owlery.ai/dashboard/integrations) |
| Shipper      | A colleague at your own company on a different email domain  | [**Users**](https://owlery.ai/dashboard/users)               |

In every case the person receives an email invite from Owlery. They must use that invite link to sign in the first time — signing in directly instead of through the invite is what leaves the account unlinked.

<Note>
  Invitees must sign in with the same email address the invite was sent to. An invite to `name@example.com` won't work if they sign in as `name@other.com`.
</Note>

## Invite a Teammate as a Carrier

Go to [**Invite Team**](https://owlery.ai/dashboard/team-members) in the left sidebar under **Management**, expand the shipper, and click **Invite To Team**. Any email domain is fine.

For the full walkthrough, contact roles, and what each role receives, see [Invite Teammates](/carriers/invite-teammates).

## Invite Someone as a Shipper

<Steps>
  <Step title="Adding a colleague at your own company">
    Go to [`Dashboard → Users`](https://owlery.ai/dashboard/users) and send the invite from there, even if their email is on a different domain than yours.
  </Step>

  <Step title="Adding someone at one of your carriers">
    Go to [`Dashboard → Integrations`](https://owlery.ai/dashboard/integrations), open the carrier, and add the person there. This keeps them attached to that carrier rather than to your own organization.
  </Step>
</Steps>

## Using More Than One Email Domain

Each Owlery organization is mapped to a single email domain, and Owlery can't add extra domains to an existing organization. If your company uses more than one — after an acquisition or a rebrand, for example — invite those people individually using the table above.

<Note>
  **Subsidiary mapping.** If parts of your business need to run as separate organizations on their own domains while still sharing data between them, Owlery supports this for enterprise customers. Email [support@owlery.ai](mailto:support@owlery.ai) with your organization name and the domains involved.
</Note>

## Troubleshooting

<AccordionGroup>
  <Accordion title="A user signed in but can't see the data or organization they expect">
    This almost always means they signed in with an email domain that doesn't match your organization, so their account was never linked to your team.

    To fix it:

    1. Confirm which email address they actually used to sign in.
    2. Send them an invite from the right page for your role — see [Who to Invite, and Where](#who-to-invite-and-where) above.
    3. Have them open the invite email and sign in through that link.

    If they still don't see your data after accepting the invite, [contact Owlery support](/shippers/need-help) with the person's email address and your organization name.
  </Accordion>

  <Accordion title="They never received the invite email">
    Ask them to check their spam or quarantine folder for a message from [support@owlery.ai](mailto:support@owlery.ai). Company email security tools can also rewrite or block the link — if that happens, they can copy the link and paste it into their browser instead of clicking it. See [Signing In](/signing-in) for more.
  </Accordion>

  <Accordion title="The invite shows as Pending">
    Invitees stay `Pending` until they accept and sign in for the first time. Once they do, the status changes to `Active`.
  </Accordion>
</AccordionGroup>