> ## Documentation Index
> Fetch the complete documentation index at: https://help.owlery.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact Settings

> Set the fallback people Owlery emails about quoting, logistics, ASN issues, and payment statements.

<Note>
  If you are an Enterprise customer with individual subsidiary organizations, remember that **shipper settings are organization specific**. Settings must be configured at the individual subsidiary organization level to ensure each subsidiary's operations work as expected.
</Note>

**Where to find it:** `Dashboard → Shipper Settings → Contacts`

Contacts are your organization's "if in doubt, email this person" addresses. Owlery always prefers a more specific person when it knows one — the teammate who created the order, or the person who tendered the load. These contacts catch everything else, so notifications never quietly go nowhere.

## How Contacts Work

Each contact has a name, an email address, and an optional phone number.

* **Adding a contact**: most of these settings accept more than one contact. Click **Add Contact** to add another.
* **Removing a contact**: removing a contact here only removes it from *this* role. The contact record stays in your address book and keeps any other roles it has.
* **Falling back**: the Logistics Contact is the safety net for the other three settings. If one of them has no contact of its own, its notifications go to the Logistics Contact instead.

<Tip>
  Setting the Logistics Contact is the highest-value thing you can do in this group. Everything else falls back to it.
</Tip>

## Logistics Contact

**What it does:** Your organization's general logistics contact. Owlery uses it for quoting and day-to-day logistics messages when there is no specific user contact for the shipment.

**When you'd change it:** When the person or shared inbox responsible for shipping changes, or when you want a team alias such as `shipping@yourcompany.com` receiving these instead of one individual.

## Data Write Back Notification Contact

**What it does:** Gets an email when Owlery tries to write information back into your ERP or business system and the write fails.

**When you'd change it:** Point this at whoever owns the ERP connection — usually someone in IT or finance systems — rather than an operations inbox. Fixing these usually means fixing something on the ERP side.

**If left empty:** These notifications go to the Logistics Contact.

## Retail ASN Issue Contact

**What it does:** Gets an email when Owlery can't send an ASN (the advance shipping notice your retail customers require) because something required is missing — for example, a product is missing its GTIN-14 barcode number.

**When you'd change it:** Point this at whoever can fix product and item data, since that is almost always the cause.

**If left empty:** These notifications go to the Logistics Contact.

<Warning>
  Catch these quickly. A blocked ASN can turn into a retailer chargeback.
</Warning>

## Payment Statement Contact

**What it does:** Sets who receives the payment statement emails Owlery generates — a CSV listing invoices approved for payment. This is normally accounts payable.

**When you'd change it:** Add a person when someone new joins AP. Turn on GL routing when one combined statement stops being useful because several departments need to see only their own charges.

### Routing Statements by GL Code

Turn on **Payment statement notifications by GL code** if different parts of your business pay for their own freight. Tag each contact with the GL codes they are responsible for, and Owlery sends each person only the statements matching their codes. A contact with no codes listed receives the default statement.

When GL routing is on, each contact is listed with its codes after a dash — for example `AP Team <ap@acme.com> — GL: 5010, 5020`. A contact with no codes shows as `— GL: Default`.

<Note>
  Statements can also be generated automatically on a schedule. See **Approved Invoice Auto-Batching** in [Freight Audit and Pay Settings](/shippers/freight-audit-and-pay).
</Note>