> ## Documentation Index
> Fetch the complete documentation index at: https://help.owlery.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Item Master

> Your product catalogue — Owlery reads it every time a load or order is created.

**Where to find it:** `Dashboard → Item Master`

Your product catalogue. Owlery reads it every time a load or order is created.

### Three ways to add items

* **Manually** — **+ Add Item**, one SKU at a time.
* **CSV upload** — download the template, one row per SKU, re-upload. Owlery validates before saving.
* **Integration sync** — items flow in from a connected WMS or ERP.

### The fields that drive everything

* **SKU** — required and unique.
* **Packaging hierarchy** — dimensions and weight per level (each → case → pallet) powers automatic pallet counts.
* **Handling, reefer & hazmat** toggles tell Owlery how the item must ship.

### Editing & cleanup

* **Bulk Edit** mode uses Keep / Yes / No / Clear per field — “Keep” leaves existing values alone.
* **Archive** instead of deleting to keep history; restore any time.
* **Re-SKU** and **Variant** uploads rename or map codes while preserving history.

### When something looks off

<AccordionGroup>
  <Accordion title="Wrong pallet counts on a load">
    Check the **packaging hierarchy** first — pallet counts are calculated from the dimensions and weight at each packaging level (each → case → pallet).
  </Accordion>

  <Accordion title="&#x22;Missing Item Master Data&#x22; warning">
    This means a SKU has no packaging info — add dimensions and weight to the item.
  </Accordion>
</AccordionGroup>

<Warning>
  **Don't accidentally erase data** — on CSV upload, the **Clear empty fields** toggle erases data for any blank column when on. Leave it off unless you mean to wipe values.
</Warning>