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Follow these steps to book a pickup or dropoff appointment at a facility that uses Owlery Dock Scheduling. Before you start, have the facility name and the complete order number for each order.

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Open Dock Scheduling

Go to owlery.ai/schedule and enter your work email. Use this same link every time, whether it’s your first appointment or you’ve booked before.

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Book an Appointment

1

Select the Facility

Click the Facility dropdown and pick the warehouse where you need to schedule. Only facilities that use Owlery scheduling appear here.
2

Choose Appointment Type

Select:
  • Pickup or Dropoff
  • Live (the driver waits while the truck is loaded or unloaded) or Drop (the driver leaves the trailer at the facility)
The options you see depend on what the facility supports.
3

Find Your Orders

Type the complete order number in the Order field, then check the order in the results.To put several orders on one appointment, search for the next order number and check it too. All orders on an appointment must belong to the same customer.
If the facility allows standalone booking, Owlery offers an option to continue with an unmatched order number. Review the warning carefully and confirm the facility before continuing.
4

Pick a Date and Time

After you select a facility and order, the Date and Time section appears.
  • Pick a date on the calendar. Grayed-out dates are unavailable: the facility is closed, the date is too soon, or the day is already full.
  • Choose one of the available time slots. If none of them work, contact the facility.
5

Provide Freight Details (If Required)

If the facility requires it, enter:
  • Pallet count: the total number of pallets across every order on the appointment. Owlery fills this in from the orders when it can. You can change it.
  • Reefer settings: minimum and maximum temperature plus the temperature unit, for temperature-controlled loads.
6

Add Update Recipients (Optional)

To keep someone else informed, add their email under Appointment update recipients in Booking Details. Owlery emails them about changes, just like it emails you.For example, if you’re booking on behalf of a carrier, add the carrier’s email so they know if the time changes.
7

Submit

Click Create Appointment. To book another one, click Create Another Appointment on the success screen.

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What Happens Next

Your appointment lands in one of two statuses, depending on how the facility handles bookings:
  • Confirmed: The facility accepted the time. Use it for arrival.
  • Proposed (“Waiting for confirmation”): The facility needs to review the time. Wait for it to confirm or adjust the time. Don’t create another appointment for the same order. If it stays pending, contact the facility with the order number and requested time.
Check any appointment’s status under the Appointments tab. If the facility changes your appointment, Owlery emails you and anyone you added as an update recipient. Pass the new time on to your driver.

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If Something Is Missing

  • Facility is missing: The facility hasn’t turned on booking for your account or appointment type. Ask the facility to turn it on. Once they do, it appears automatically.
  • Order is missing: Check the facility, Pickup or Dropoff, Live or Drop, and that you typed the complete order number. If it’s still missing, ask the shipper or facility to make the order available. If the facility allows standalone booking, you can continue with the unmatched number instead.
  • Order details are wrong: Contact the shipper.
  • Can’t add an order: Every order on an appointment must belong to the same customer. Book orders for a different customer on a separate appointment.
  • No time slots appear: Try another date. Contact the facility if you need an exception.
For login failures, page errors, or a facility that says booking is on but still doesn’t appear, email support@owlery.ai. Include your work email, the facility, the order number, the requested time, and a screenshot.