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Follow these steps to book a pickup or dropoff appointment at a facility that uses Owlery Dock Scheduling.

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Before you start

  • Visit: https://owlery.ai/schedule
  • The facility must have Owlery Dock Scheduling enabled. If your facility isn’t listed, ask the facility owner to enable appointment scheduling

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Access Dock Scheduling

Log in to Owlery and click Dock Scheduling in the left sidebar (under the calendar icon).

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Book an appointment

1

Select the facility

Click the Facility dropdown and pick the warehouse where you need to schedule. Only facilities that have enabled Owlery scheduling appear here.If you don’t see your facility, reach out to the facility owner and ask them to enable appointment scheduling in Owlery.
2

Choose appointment type

Select:
  • Pickup or Dropoff
  • Live (driver stays with the truck) or Drop (trailer drop)
The available options change based on what the facility supports.
3

Find your order

Use the Order search field to look up your order by:
  • Order number
  • Reference number (PO number, BOL, etc.)
  • Load number
Type at least 3 characters to trigger the search, then select the matching order from the dropdown.
If the facility allows it and your order doesn’t appear, you can enter the order number directly as a standalone booking.
4

Pick a date and time

After you select a facility and order, the Date and Time section appears.
  • Pick a date on the calendar. Grayed-out dates are unavailable — the facility is closed, the date is too soon, or the day is already full.
  • Choose from the available time slots, or click Customize Time to request a specific window outside the preset slots.
5

Provide freight details (if required)

If the facility requires it, enter:
  • Pallet count — the number of pallets on this shipment.
  • Reefer settings — minimum and maximum temperature plus the temperature unit, for temperature-controlled loads.
6

Submit

Click Create Appointment.

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What happens next

  • Facility auto-confirms — Your appointment is immediately Confirmed. You’ll see a success screen with your appointment details.
  • Facility requires manual review — Your appointment goes into Proposed status (“Waiting for confirmation”). The facility will review and confirm or adjust the time.
You can check the status of any appointment at any time under the Appointments tab. To book another appointment, click Create Another Appointment on the success screen.

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Required information summary

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Need help?

  • Email support@owlery.ai.
  • Contact your facility directly if they haven’t enabled Owlery scheduling yet.