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Follow these steps to book a pickup or dropoff appointment at a facility that uses Owlery Dock Scheduling.

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First-Time Access

Visit https://owlery.ai/auth/signup-for-appointments and enter your work email. Owlery checks whether your company already uses Owlery:
  • If it does, Owlery opens the main sign-in page. Follow Signing In to Owlery.
  • If it does not, Owlery sends a secure sign-in link to your work email.
After you sign in, Owlery opens Dock Scheduling. Booking-only users see Add Appointment and Appointments.
If Owlery says your company already has an account, use the main sign-in page instead of waiting for an appointment login email.

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Before You Start

  • Have the facility name and full order number ready.
  • The facility must have Owlery Dock Scheduling enabled.
  • Some facilities require a full order number instead of a partial reference or Load Number.

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Access Dock Scheduling

Log in to Owlery and click Dock Scheduling in the left sidebar. Open Add Appointment.

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Book an Appointment

1

Select the Facility

Click the Facility dropdown and pick the warehouse where you need to schedule. Only facilities that have enabled Owlery scheduling appear here.If you don’t see your facility, reach out to the facility owner and ask them to enable appointment scheduling in Owlery.
2

Choose Appointment Type

Select:
  • Pickup or Dropoff
  • Live (driver stays with the truck) or Drop (trailer drop)
The available options change based on what the facility supports.
3

Find Your Order

Use the Order search field to look up your order by:
  • Order number
  • Reference number (PO number, BOL, etc.)
  • Load number
Type at least 3 characters to trigger the search, then select the matching order from the dropdown.
If the facility allows standalone booking, Owlery offers an option to continue with an unmatched order number. Review the warning carefully and confirm the facility before continuing.
4

Pick a Date and Time

After you select a facility and order, the Date and Time section appears.
  • Pick a date on the calendar. Grayed-out dates are unavailable — the facility is closed, the date is too soon, or the day is already full.
  • Choose one of the available time slots.
Customize Time is available to facility operators, not carrier booking users. If no offered time works, contact the facility.
5

Provide Freight Details (If Required)

If the facility requires it, enter:
  • Pallet count: the number of pallets on this shipment.
  • Reefer settings: minimum and maximum temperature plus the temperature unit, for temperature-controlled loads.
6

Submit

Click Create Appointment.

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What Happens Next

  • Facility auto-confirms: Your appointment is immediately Confirmed. You’ll see a success screen with your appointment details.
  • Facility requires manual review: Your appointment goes into Proposed status (“Waiting for confirmation”). The facility will review and confirm or adjust the time.
You can check the status of any appointment at any time under the Appointments tab. To book another appointment, click Create Another Appointment on the success screen.

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If a Facility or Order Is Missing

  • Facility is missing: The facility has not enabled booking for your account or appointment type. Contact the facility operator. Once they enable scheduling, it appears automatically.
  • Order is missing: Confirm the selected facility, Pickup or Dropoff, Live or Drop, and the full order number. Some facilities require an exact order-number match.
  • Standalone option appears: Use it only after confirming the order and facility. Owlery records the unmatched number for the facility to review.
  • No standalone option appears: Ask the shipper or facility to make the order available. A matching order appears after their data is added or updated.
  • No time slots appear: Try another available date. Contact the facility if you need an exception.

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Proposed Versus Confirmed

If a Proposed appointment remains pending, contact the facility with the facility name, order number, requested time, and appointment status. The facility controls confirmation.

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Required Information Summary

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Escalation Guidance

  • Contact the facility for a missing facility, missing order, unavailable time, or pending confirmation.
  • Contact the shipper when the order details or references are wrong.
  • Email support@owlery.ai for login failures, page errors, or a facility that confirms scheduling is enabled but still does not appear. Include your work email, facility, order number, requested time, and a screenshot.