Master Data → Facilities
If you run a warehouse or distribution center, Owlery handles the dock: carriers request appointment times against the hours and rules you set, and your team works the resulting schedule from a single calendar.
This guide is split into the work you do once and the work you do every day.
Set Up Your Facility
Start here when you’re onboarding a site, or whenever your hours or dock layout change.Facility Profile
Address, contacts, driver instructions, and your dock doors.
Dock Appointment Settings
Operating hours, slot length, capacity, and who needs your approval to book.
Holiday & Closure Dates
Override normal hours on specific dates.
Run the Dock
The day-to-day work once appointments start arriving.Read the Calendar
What each appointment block shows, and what its colors and icons mean.
Find Appointments
Filter by facility, dock, and status, search, and switch between views.
Block a Dock Slot
Hold one door for a maintenance window or a parked trailer.
Driver Check-In
Mark drivers arrived and capture late reasons.
The Appointment Lifecycle
Every appointment at your facility moves through the same six states, fromNot Scheduled to Departed. See the appointment lifecycle for what each state means.
Two parts of it are yours to control. Whether a request lands on Confirmed straight away or waits on Proposed for someone at your facility to approve it depends on your direct booking capacity. And once a driver arrives, your team advances the appointment through the remaining states as the day goes.
The calendar encodes both halves at once — the block’s fill color tracks the booking, and its left stripe tracks the equipment. See read the appointment calendar for the full color key.
Connect Your WMS
If your warehouse management system is supported, inbound receivers and outbound orders can sync into Owlery automatically instead of being entered by hand.WMS Integrations
Currently available for Extensiv (3PL Central).