Open your facility profile
1
Go to Facilities
In the left sidebar under Master Data, click Facilities.
2
Select your facility
Click the facility you want to edit to open the detail drawer.
3
Open the Profile tab
In the drawer, the Profile tab is selected by default.
What to fill in
Address
The street address Owlery uses on appointment confirmation emails and for distance/ETA calculations.Facility notes
Free-form notes that carriers see on every appointment confirmation email. Use this for things like:- Check-in instructions (which gate, where to park, who to call on arrival)
- Paperwork requirements (BOL, packing list, seals)
- Anything else a driver needs before they pull in
Facility contacts
The people at your facility responsible for receiving and shipping. Contacts you add here are automatically included on appointment confirmation emails, so add anyone who needs visibility into the day’s dock activity (managers, dock leads, shared group inboxes).Docks
List each dock door at the site and its label or number (for example,1–7). Dock labels show up throughout the scheduling UI, so use the names your team actually uses on the floor.
Drop trailer docks
Mark a dock as drop trailer if a carrier keeps a trailer parked at it (for example, UPS and FedEx trailers that stay overnight). Drop trailer docks are excluded from normal live-load scheduling so the same slot can’t be double-booked.Only users with Admin or Owner roles can edit drop trailer settings. The setting is rolling out gradually — contact Owlery Support if you don’t see it on your facility yet.
Related settings
- Set up dock appointment settings — operating hours, appointment length, booking rules, and notifications.
- Check in a driver — how arrivals and late reasons flow through the dock schedule.