Overview

Dock Scheduling lets you book pickup and dropoff appointment times at warehouses that use Owlery to manage their docks. Instead of calling or emailing the facility, you can see available time slots and submit your request directly through Owlery.

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Who can use it

Dock Scheduling is available to all Owlery users. What you see depends on your role:

• Carriers and booking-only users: Two tabs: Add Appointment and Appointments.
• Facility owners and shippers: Additional management capabilities on top of the booking flow. See the Facility Guide for setting up docks and running the schedule.

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Appointment Lifecycle

Every appointment moves through the same states, at every facility and no matter who booked it: Not Scheduled → Proposed → Confirmed → Arrived → Loaded / Unloaded → Departed The first three cover the booking. If the facility auto-confirms, new appointments go straight to Confirmed; otherwise they stay in Proposed until the facility owner approves them. Facility teams control this with direct booking capacity. The last three cover the truck itself, and the facility’s team advances them as the day goes.