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Where to find it: Orders → Order Drawer to schedule, and Dock Scheduling → Appointments to edit If your organization owns the facility, your team can book appointments for your own orders and change any appointment on your calendar.
These options are only available if your organization uses Owlery Dock Scheduling.

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Schedule From an Order

1

Open the order

Go to Orders and click the order to open the Order Drawer.
2

Schedule the appointment

Click Schedule, fill in the appointment details, and confirm.
As a facility operator, you can search for orders by partial order number, reference number, or load number, and add several orders to one appointment. See Find Your Orders.

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Edit an Appointment

1

Open the appointment

Go to Dock Scheduling → Appointments and click the appointment on the calendar. See find an appointment if you need to track it down.
2

Make your changes

Edit the appointment and save. You can change everything you could set when the appointment was first booked.

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Who Hears About a Change

When you change an appointment, who Owlery tells depends on who booked it: When you book for a carrier, add their email under Appointment update recipients in the Booking Details section. Owlery then emails them about changes, just like a carrier who booked it themselves. To add them later, edit the appointment.
If the carrier isn’t an appointment update recipient, tell them about any change yourself. Otherwise the driver may arrive at the original time.
For every email Owlery sends and who gets it, see Appointment Emails.