Master Data → Facilities → [your facility] → Settings → Holiday & Closure Dates
Holiday and closure dates are rules pinned to specific calendar dates. On a date that has an entry, that entry replaces your normal weekly operating hours for the whole facility — every customer, both pickup and dropoff, and all docks.
Despite the name, an entry doesn’t have to close anything. Each entry is a toggle between Closed all day and Custom hours, and a custom-hours entry can narrow your normal hours, widen them, or open a day you’re normally closed — for example, opening a Saturday for a one-off inbound push. Think of the section as “override this date’s hours.”
What an Entry Contains
Every entry is a date plus one of two behaviors:- Closed all day: the facility takes no appointments on that date.
- Custom hours: the facility is open only during the time windows you set. The default window is 9:00 AM to 5:00 PM.
Three Ways to Pick a Date
US Holiday
Pick a holiday by name, such as Thanksgiving Day. The menu is searchable and multi-select, so it stays open while you add several at once. A holiday can only be added once. Holidays always recur. Owlery re-resolves the actual date each year, so a moving holiday like Thanksgiving (the fourth Thursday of November) stays correct without you touching it.Only US public holidays appear in the list. Observances like Mother’s Day or Halloween aren’t included, and neither are weekend “substitute day” entries. For a company-specific closure — an inventory day, a plant shutdown — use Pick a specific date instead.
Specific Date, One Time
A single calendar date that applies once and never repeats.Specific Date, Every Year
Turn on the Every year switch to make the same month and day recur annually — useful for a fixed-date closure like a company anniversary.An Every year entry on February 29 only applies in leap years.
Precedence When Rules Collide
More than one rule can land on the same date. The most specific one wins, so you can carve out one exceptional year without deleting a standing rule.Combinations You Can’t Save
How Blocked Dates Affect Booking
- In the booking calendar: blocked dates and times are greyed out, so no one can select them.
- On submit: if someone had the page open before you saved the rule, the booking is still rejected, with a message naming the facility, the date, and the reason.
- A full-day closure is absolute: it blocks the date for everyone, even a customer who has a reserved slot under a customer-specific schedule. Only owners and Owlery admins are exempt.
- A partial window only narrows what was already open: time that was never in your normal operating hours stays closed, and isn’t reported as newly blocked.
Timezone and List Behavior
- Everything is facility-local: dates and times are shown and resolved in the facility’s own timezone, even when you’re viewing from another zone.
- Past one-time dates leave the list: they disappear once they’ve passed, but they’re still kept in the saved data.
- A holiday name that no longer exists: if a holiday leaves the catalog, it stops blocking and the date opens back up. The settings page shows a warning asking you to remove the entry.
What Bookers See
Owners see these rules on the dock calendar as non-clickable Blocked overlays across the affected date or hours. Carriers and other bookers see neither the overlay nor the reason — the date or timeslot simply isn’t available to pick. If you want a carrier to know why the dock is closed, tell them directly.Who Can Change This
Only the facility’s owning organization can add, edit, or remove holiday and closure dates. Everyone else sees the section read-only, and only once entries already exist — enough to explain times they can’t book, but not to change them.Related Settings
Dock Appointment Settings
Your normal weekly operating hours, appointment length, and capacity — the rules these dates override.
Block a Dock Slot
Hold a single dock for a few hours instead of changing the whole facility’s hours.