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When a driver shows up at your dock, your team moves their appointment from Confirmed to Arrived to start the check-in. If the driver is late, Owlery will also prompt for a reason so you can track why arrivals slip.

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Mark a driver as arrived

1

Open the appointment

From the dock schedule, click the appointment for the driver who just arrived.
2

Move the status to Arrived

Change the appointment status from Confirmed to Arrived.
3

Capture a late reason (if prompted)

If the driver arrived past their scheduled window, a dialog opens asking why. Pick the closest reason from the dropdown and save.

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Driver late reasons

When the late reason dropdown is enabled for your organization, your team can pick from:
  • Traffic
  • Delayed at previous stop
  • Breakdown / mechanical issue
  • Got lost
  • Driver HOS compliance
Late reasons are stored on the appointment so you can review trends over time and follow up with carriers whose drivers are consistently late.
Late reason capture is configured at the organization level, not per facility. It’s rolling out gradually — if your team doesn’t see the dropdown when moving an appointment to Arrived, reach out to Owlery Support to have it turned on.