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Where to find it: Dashboard → Item Master Your product catalogue. Owlery reads it every time a load or order is created.

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Three ways to add items

  • Manually — + Add Item, one SKU at a time.
  • CSV upload — download the template, one row per SKU, re-upload. Owlery validates before saving.
  • Integration sync — items flow in from a connected WMS or ERP.

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The fields that drive everything

  • SKU — required and unique.
  • Packaging hierarchy — dimensions and weight per level (each → case → pallet) powers automatic pallet counts.
  • Handling, reefer & hazmat toggles tell Owlery how the item must ship.

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Editing & cleanup

  • Bulk Edit mode uses Keep / Yes / No / Clear per field — “Keep” leaves existing values alone.
  • Archive instead of deleting to keep history; restore any time.
  • Re-SKU and Variant uploads rename or map codes while preserving history.

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When something looks off

Check the packaging hierarchy first — pallet counts are calculated from the dimensions and weight at each packaging level (each → case → pallet).
This means a SKU has no packaging info — add dimensions and weight to the item.
Don’t accidentally erase data — on CSV upload, the Clear empty fields toggle erases data for any blank column when on. Leave it off unless you mean to wipe values.