Dashboard → Item Master
Your product catalogue. Owlery reads it every time a load or order is created.
Three ways to add items
- Manually: + Add Item, one SKU at a time.
- CSV upload: download the template, one row per SKU, re-upload. Owlery validates before saving.
- Integration sync: items flow in from a connected WMS or ERP.
The fields that drive everything
- SKU: required and unique.
- Packaging hierarchy: dimensions and weight per level (each → case → pallet) powers automatic pallet counts, and any per-case and per-pallet costs on your analytics dashboards.
- Handling, reefer & hazmat toggles tell Owlery how the item must ship.
Editing & cleanup
- Bulk Edit mode uses Keep / Yes / No / Clear per field — “Keep” leaves existing values alone.
- Archive instead of deleting to keep history; restore any time.
- Re-SKU and Variant uploads rename or map codes while preserving history.
How do SKU temperatures affect quoting?
Where does the pre-filled temperature on a quote come from?
Where does the pre-filled temperature on a quote come from?
From the SKUs on the quote. If every SKU that has a temperature shares the same settings, those settings pre-fill the quote and the equipment type switches to Reefer automatically.
What if the SKUs have different temperatures?
What if the SKUs have different temperatures?
Owlery leaves the temperature fields blank and keeps the equipment on Dryvan — you’ll set the temperature yourself.
Do SKUs without a temperature affect this?
Do SKUs without a temperature affect this?
No. They’re ignored and won’t block the other SKUs from pre-filling.
Where do SKU temperatures come from?
Where do SKU temperatures come from?
The item’s settings in your item catalog. Edit the item there and future quotes will use the new value.
When something looks off
Wrong pallet counts on a load
Wrong pallet counts on a load
Check the packaging hierarchy first — pallet counts are calculated from the dimensions and weight at each packaging level (each → case → pallet).
"Missing Item Master Data" warning
"Missing Item Master Data" warning
This means a SKU has no packaging info — add dimensions and weight to the item.Quotes still go out in the meantime. When an item has no data of its own, Owlery falls back to the values in Quoting Settings — pallet dimensions, pallet weight, commodity description, cargo value. Those are assumptions, so the quote is only as accurate as they are.