Dashboard → Item MasterYour product catalogue. Owlery reads it every time a load or order is created.
Three ways to add items
- Manually — + Add Item, one SKU at a time.
- CSV upload — download the template, one row per SKU, re-upload. Owlery validates before saving.
- Integration sync — items flow in from a connected WMS or ERP.
The fields that drive everything
- SKU — required and unique.
- Packaging hierarchy — dimensions and weight per level (each → case → pallet) powers automatic pallet counts.
- Handling, reefer & hazmat toggles tell Owlery how the item must ship.
Editing & cleanup
- Bulk Edit mode uses Keep / Yes / No / Clear per field — “Keep” leaves existing values alone.
- Archive instead of deleting to keep history; restore any time.
- Re-SKU and Variant uploads rename or map codes while preserving history.
When something looks off
- Wrong pallet counts on a load? Check the packaging hierarchy first.
- “Missing Item Master Data” means a SKU has no packaging info — add dimensions and weight.