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If you are an Enterprise customer with individual subsidiary organizations, remember that shipper settings are organization specific. Settings must be configured at the individual subsidiary organization level to ensure each subsidiary’s operations work as expected.
Where to find it: Settings → Shipper Settings → Orders Order settings control what information your orders carry and who can create orders for you. They change what your team is asked for when creating an order, what Owlery accepts from a CSV upload, what gets passed on to your warehouse, and which suppliers can enter purchase orders for you.

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Order Production Date

Value: On / Off What it does: Adds a production date to your orders — the date the goods were made or packed, as distinct from the date they ship. Turning it on does three things at once:
  • Order form: a production date field appears when someone creates an order by hand.
  • CSV uploads: the production date column is accepted when you upload orders from a CSV.
  • Warehouse: the production date is included in the order details Owlery sends to your warehouse.
When you’d turn it on: If you ship anything where age matters — food, beverage, pharmaceuticals, cosmetics, or anything with a shelf life — and your warehouse or your customer needs the production date to pick the right stock. When to leave it off: If production date isn’t part of how you ship. Leaving it off keeps the order form shorter and simpler for your team.

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Suppliers

Your suppliers can enter purchase orders for you directly in Owlery. They use your SKUs and your PO numbers, so each order arrives already set up the way you need it. Nobody on your team has to re-key it.

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Add a Supplier

1

Open Suppliers

Go to Settings → Shipper Settings → Orders. Under Suppliers, click Add Supplier.
2

Enter the Supplier's Email Domain

Enter the supplier’s company email domain, for example acmesupplier.com. If the supplier isn’t on Owlery yet, also enter their company name.Use the supplier’s own company domain. Shared email domains like gmail.com aren’t accepted.
3

Click Add

Anyone at the supplier with an email address on that domain can now sign in to Owlery and create orders for you.
4

Tell Your Supplier

Owlery doesn’t send the supplier an invitation. Let them know they can start submitting orders, and send them Create Orders for Your Customer.
Set up the SKUs you buy from each supplier in your Item Master before they start. Suppliers pick from your catalog. If they can’t find a SKU, they can add one, and Owlery creates it in your Item Master automatically.

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What You Receive

Each order a supplier creates shows up in your Orders table as a purchase order.
Owlery doesn’t notify you when a supplier creates an order. Check your Orders table for new purchase orders, or ask your suppliers to let you know when they submit one.
It’s one order seen from two sides. Your supplier is selling, so they enter it as a Sales order with their own sales order number. You’re buying, so it arrives in your account as a Purchase order numbered with your PO number.
  • Order number: your PO number, which the supplier enters as Customer PO. Suppliers can’t create an order without it.
  • Reference: the supplier’s own sales order number is saved on the order.
  • Source: Owlery, because the order was created in Owlery.
  • Facilities: suppliers pick from your active facilities and theirs. If they add a missing facility, it belongs to the supplier, not to you.
The order belongs to you. Your supplier can still see it, but only your team can change it.

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Remove a Supplier

Click the trash icon next to the supplier’s name. Starting right away, they can’t create new orders or add SKUs for you. Orders they already created stay exactly as they are. Nothing is cancelled or reassigned, including orders that haven’t shipped yet. They’re your purchase orders and move forward as usual.
Removing a supplier doesn’t hide the orders they created. They can still see those orders after you remove them.