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Where to find it: Loads The actual shipment — created, tracked, and documented in one place. A tendered shipment becomes a load only once the carrier accepts the tender. Until then, it shows under the Tendered tab. See Review Responses & Tender.

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Creating a Load

  • From an order (recommended): route, items, stops, and brokers pre-populate.
  • Or check Build Load without Order to fill everything in manually.
  • You’ll need a Load Number, a Price over $0, and a Mode (FTL / LTL / PTL).

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Finding Loads Fast

  • Tabs filter by status: All, Needs Attention, Open, Delivered, Tendered, plus Monitor and Fleet views.
  • Needs Attention surfaces loads with unresolved exceptions.
  • Export the current view with the Download Data icon (up to 10,000 rows).
  • For search, filters, columns, and downloads, see Work with Tables.

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Inside the Load Drawer

  • Tracking shows the live timeline and map; share a link with outside stakeholders.
  • Documents lets you generate a BOL and store PODs and rate confirmations.
  • Update status or edit details as needed.

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Cancel or Archive a Load

  • Cancel a load when the shipment won’t move. Open the load and click Cancel. You can Restore it later.
  • Archive a load to remove it from your working lists, such as a duplicate or a load created by mistake. Click the three dots on the load’s row and select Archive. To archive several at once, check them and click the Archive icon in the table toolbar.
If the carrier may still bill for the load, for example because the driver was dispatched or already arrived, cancel it instead of archiving it. That way the carrier can invoice you the usual way.
Archiving doesn’t stop a carrier from billing the load. When an invoice comes in for an archived load, the invoice keeps its own status, and Owlery notes that its load is archived. Owlery never approves these invoices automatically. Someone on your team always reviews it. See Invoices on Archived Loads.