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If your customer uses Owlery, you can enter their purchase orders for them in Owlery’s supplier portal. You use their SKUs and their PO number, so the order lands in their account ready to ship.
Your customer has to add your company’s email domain as a supplier first. If they’re setting this up, send them to Suppliers.

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Create an Order

1

Sign In and Start a New Order

Sign in to Owlery with your work email. Click + New Order.Image
2

Choose the Order Type and Customer

Set Order Type to Sales. You’re selling, so this is your sales order. Your customer receives it as their purchase order.In Customer, pick the company you’re shipping to. Only customers who have added you as a supplier appear here.
3

Enter the Order Numbers

  • Order Number: your sales order number.
  • Customer PO: your customer’s PO number. It’s required. Owlery uses it to number the order in your customer’s account.
4

Add Line Items

Pick SKUs from your customer’s catalog. If a SKU is missing, you can add it from the SKU picker.Enter quantities in the units you sell in, like cases or eaches. Don’t enter pallets here.
5

Add Pallets

Add one or more pallet rows. For each row, enter the number of pallets, dimensions, total weight, freight class, and which line items are on those pallets.Every line item has to be on at least one pallet row.
6

Choose Facilities and Dates

Choose the pickup and dropoff facilities and dates. You can pick from your active facilities and your customer’s.If a facility is missing, you can add it. A facility you add belongs to your company, not your customer. A SKU you add is different: it goes into your customer’s catalog.
7

Click Create Order

The order goes to your customer’s account.

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What Happens Next

The order shows up in your customer’s account as a purchase order, numbered with their Customer PO. Your order number is saved on it as a reference. Owlery doesn’t notify your customer about new orders. Let them know when you submit one. The order belongs to your customer. It appears in your orders list, where you can open it any time, but you can’t change it. If something needs to change, contact your customer.

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Common Questions

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I Don’t See My Customer in the List

Your customer hasn’t added you as a supplier yet. Ask them to add your company’s email domain under their supplier settings.

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I Could Create Orders Before, but Now I Can’t

Your customer may have removed you as a supplier. You can still see the orders you already created, but you can’t create new ones or add SKUs. Contact your customer to restore access.

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I Can’t Find the SKU I’m Shipping

Add it from the SKU picker. It’s created in your customer’s catalog automatically. If you’re unsure which SKU to use, check with your customer before you create the order.