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Owlery uses Single Sign-On (SSO), so there’s no separate password to create or remember. Sign in with your work email through Google or Microsoft, and Owlery matches you to your company based on your email domain.
You must use your work email. Personal email accounts (Gmail, Outlook.com, etc.) won’t work.
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Sign in with Google or Microsoft

1

Go to Owlery

Open Owlery in your browser. You’ll land on the sign-in screen.
2

Pick your provider

Click Continue with Microsoft or Continue with Google — whichever one your company uses for work email.
3

Authorize with your provider

Sign in with your work email credentials through your provider’s standard login screen. If you’re already signed in to Google or Microsoft in your browser, this may happen automatically.
That’s it — you’re in. Owlery never sees or stores your password; your identity provider handles all of that.

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If your IT team manages access

If your organization controls which third-party apps employees can use, your IT team may need to approve Owlery before you can sign in. Reach out to your IT team to request access. What your IT team will need to do:
  • Mark Owlery as an approved application in your identity provider (Google Workspace, Microsoft Entra ID, etc.)
  • Allow the appropriate users or groups to access Owlery
    • Optionally, manage ongoing access through groups
Your IT team maintains authentication entirely on their side — Owlery does not store or manage customer user passwords. If your company doesn’t use Google or Microsoft, you can sign in with a secure email link (referred to as a “magic link”).
1

Click the magic link option

On the sign-in screen, click Get a secure sign-in link by email.
2

Enter your work email

Type your work email address and submit.
3

Check your inbox

Open the sign-in email from Owlery and click the link. It’ll sign you straight in.
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If your company uses an email security tool like Proofpoint, Mimecast, or Barracuda, links from Owlery — including your sign-in link and file downloads (invoices, reports, PODs) — may be rewritten to route through the security tool. That can break the sign-in link and cause downloads to show Download Blocked or Unable to process file at this time.You have two options if this happens – either one works:
  • Copy the sign-in link and paste it into your browser instead of clicking it. This is the fastest fix and works right away.
  • Ask your IT team to allowlist owlery.ai (and *.owlery.ai) in your email security tool. This is the permanent fix, but IT teams are often slow to act — most people should use the copy-paste sign in link option in the meantime.

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What Owlery stores about you

When you sign in, Owlery only stores three things: your name, your email address, and an internal system ID. That’s it — no passwords, no extra profile data.

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Troubleshooting

Owlery runs on enterprise-grade infrastructure with encryption at rest and in transit. We do not store user information beyond basic account creation (see What Owlery Stores about you above).For a live list of our security & compliance controls, subprocessors, and common FAQs, your IT team can visit our Trust & Security Center.
Your IT team may need to whitelist Owlery in your organization’s Google or Microsoft admin settings. See If your IT team manages access above. Check with them first — if that doesn’t fix it, email support@owlery.ai with your company name and the error you’re seeing.
Owlery matches you to your organization by your email domain. If you’re signed in with your correct work email and still don’t see what you expect, check with a teammate - they probably just need to add you to the right team.
This almost always means your company’s email security tool (Proofpoint, Mimecast, Barracuda, etc.) is intercepting the download and blocking it.The quickest fix: copy the sign-in link from your email and paste it into your browser instead of clicking it, then try the download again.The permanent fix: ask your IT team to allowlist owlery.ai in your email security tool. This can take a while, so use the copy-paste option in the meantime.Why this happens: Owlery generates your files directly in your browser and hands them to you through a private, one-time link that only exists inside your current browser tab. Nothing is ever posted to a public URL, which keeps your data and reports from being shared, cached, or scraped. When a security tool tries to re-open that link from its own scanner, the file isn’t there — so the download fails.