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Owlery matches people to an organization by their email domain. If someone signs up with a domain that doesn’t match your organization, their account won’t link to your team automatically — so invite them before their first login.
Invite the person before they sign in for the first time. If they log in first on a domain that doesn’t match your organization, they’ll land in an account with no data and need help getting moved.

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Who to Invite, and Where

The right page depends on your role and who you’re adding. In every case the person receives an email invite from Owlery. They must use that invite link to sign in the first time — signing in directly instead of through the invite is what leaves the account unlinked.
Invitees must sign in with the same email address the invite was sent to. An invite to name@example.com won’t work if they sign in as name@other.com.

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Invite a Teammate as a Carrier

Go to Invite Team in the left sidebar under Management, expand the shipper, and click Invite To Team. Any email domain is fine. For the full walkthrough, contact roles, and what each role receives, see Invite Teammates.

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Invite Someone as a Shipper

1

Adding a colleague at your own company

Go to Dashboard → Users and send the invite from there, even if their email is on a different domain than yours.
2

Adding someone at one of your carriers

Go to Dashboard → Integrations, open the carrier, and add the person there. This keeps them attached to that carrier rather than to your own organization.

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Using More Than One Email Domain

Each Owlery organization is mapped to a single email domain, and Owlery can’t add extra domains to an existing organization. If your company uses more than one — after an acquisition or a rebrand, for example — invite those people individually using the table above.
Subsidiary mapping. If parts of your business need to run as separate organizations on their own domains while still sharing data between them, Owlery supports this for enterprise customers. Email support@owlery.ai with your organization name and the domains involved.

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Troubleshooting

This almost always means they signed in with an email domain that doesn’t match your organization, so their account was never linked to your team.To fix it:
  1. Confirm which email address they actually used to sign in.
  2. Send them an invite from the right page for your role — see Who to Invite, and Where above.
  3. Have them open the invite email and sign in through that link.
If they still don’t see your data after accepting the invite, contact Owlery support with the person’s email address and your organization name.
Ask them to check their spam or quarantine folder for a message from support@owlery.ai. Company email security tools can also rewrite or block the link — if that happens, they can copy the link and paste it into their browser instead of clicking it. See Signing In for more.
Invitees stay Pending until they accept and sign in for the first time. Once they do, the status changes to Active.