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A POD is your evidence the freight arrived — it’s what backs up a dispute, clears a chargeback, and satisfies compliance paperwork on regulated freight. Owlery collects PODs and every other load document from your carriers automatically, then stores, organizes, and makes them searchable, so you’re never digging through email for one when you need it.

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Where documents land: the load

Every document Owlery collects for a shipment is stored on its load. Open the load, click the Documents tab, and you’ll find the POD alongside the BOL, rate confirmation, lumper receipts, and anything else tied to that shipment. See Loads for the rest of the load drawer. Carriers add these documents themselves, through the Owlery Portal or over SFTP — see Upload Proof of Delivery for what that looks like on their end.
A missing POD isn’t just a filing gap — it can hold up invoice payment. Freight Audit and Pay rules can require POD before an invoice auto-approves, and dashboards track missing-POD counts separately so you can see how much of your freight is left uncovered. See Freight Audit and Pay Settings and Dashboard Basics.

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Search every load at once: the Document Library

You don’t need to open a load to find its documents. Click the folder icon in the top navigation bar to open the Document Library, where you can search across every load’s documents at once — useful when you know a PO number, order number, or carrier name but not which load it’s on.

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Chase missing PODs automatically

Owlery can reach out to carriers on your behalf, on a weekly cadence, for any load that’s still missing its POD — so your team isn’t the one sending those emails.
This is opt-in and depends on your subscription. Email support@owlery.ai to have it turned on.

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Ask Hootie for a document on demand

If you just need one document right now, ask Hootie: @hootie get me the POD for PO 867-5309 Hootie pulls it from the load and replies in the same Slack, Teams, or email thread — no need to open Owlery.

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Pull documents programmatically

If your team handles retailer disputes or chargebacks, or you need a copy of every load document in your own system, the Shipper Documents API can search and download documents instead of someone doing it by hand. Requests go to https://api.owlery.ai, authenticated with an API key passed as a Bearer token. Email support@owlery.ai to get a key. See the full Shipper Documents API reference for request and response schemas.