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Once a load is delivered, upload the signed proof of delivery (POD) so your shipper has it on file. You can also upload other documents like lumper receipts at any time — you don’t need to wait until delivery.
1

Open the Load

In the left sidebar, click Shipments (Loads) and find the delivered load. Click it to open the drawer.
2

Go to the Documents Tab

Click the Documents tab inside the load drawer.
3

Upload Your File

Drag and drop your file into the upload area, or click to browse.Common POD formats include PDF, PNG, JPG/JPEG, GIF, BMP, WebP, and TIF/TIFF. Maximum file size: 20 MB.
4

Select the Document Type

In the preview dialog, choose Proof of Delivery from the dropdown (or another type if you’re uploading a different document), then click Confirm.
5

Verify the Upload

Wait for the Upload successful message. The file then appears in the table with Document Type, File Name, Created By, and Last Modified.Confirm that Document Type says Proof of Delivery. Click the filename to make sure the file opens.

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Send PODs over SFTP

If you want to automate document delivery and can send files over SFTP, you can drop PODs and other documents onto your Owlery SFTP connection instead of uploading them in the Portal. Owlery attaches each PDF to the matching load automatically. This only requires SFTP access — you don’t need an EDI translator or API integration.
1

Name the File After the Load Number

Name each PDF after the Load Number it belongs to — for example, 37964416.pdf. This is the part that matters most: Owlery matches the file to your load only by the Load Number in the filename, so it has to match the load exactly.Not sure what your Load Number is? Confirm it on the load in owlery.ai/dashboard/loads — see Find Your Load Number.
2

Place It in the Document-Type Folder

Drop the PDF into the documents/{type}/ directory for its type. Use the folder name that matches the document — pod for a proof of delivery, bol for a bill of lading, invoice, lumper, and so on. The folder name is matched case-insensitively.Only .pdf files under a recognized type folder are picked up. A file named pod.pdf at the root doesn’t count — the type has to come from the folder. Your .edi files continue through the normal EDI path.
3

Confirm It Attached

On a single load-number match, Owlery stores the PDF on the load, records it with a source of SFTP, and it appears in the load’s Documents tab. The file moves to your processed/ folder.
If the load number in the filename matches no loads or more than one load, Owlery can’t tell which load the document belongs to. The file is moved to your failed/ folder so it surfaces for review — check the load number in the filename, then re-drop the file.

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Reconcile a Missing-POD List

If a shipper sends you a list of loads missing PODs, work through the list by Load Number.
1

Find the Exact Load

Search Shipments (Loads) for the Load Number on the list. Confirm the shipper and delivery location before opening it.
2

Check Documents First

Open Documents and look for a file whose Document Type is Proof of Delivery.A file with another type, such as Bill of Lading, does not satisfy a POD check even if the filename contains “POD.”
3

Upload Only What Is Missing

If no POD is present, upload it and select Proof of Delivery. Do not upload the same file again when a valid POD already appears.
4

Record Verification

Confirm the filename and Last Modified time, then mark that Load Number complete on the list. Repeat for the next load.

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If the Shipper Still Reports a Missing POD

  • Confirm that the POD is attached to the same Load Number the shipper listed.
  • Confirm that its Document Type is Proof of Delivery.
  • Open the filename to confirm the upload is readable and belongs to that load.
  • If an invoice was disputed for Missing POD, return to the invoice and confirm its status after the shipper’s rules re-evaluate it. See Track and Fix Invoices.
  • If the POD was attached to the wrong load, upload it to the correct load and contact support@owlery.ai with both Load Numbers.
You can upload documents at any point in the shipment lifecycle — even before delivery. If you have a lumper receipt or signed BOL from pickup, go ahead and attach it early.