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Where to find it: Dashboard → Finances → Invoices Once you’ve submitted an invoice, the Invoices page is where you track its status, find out if it was disputed and why, and correct it if needed.

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The tabs

Your Invoices page has five tabs. Each groups invoices by their current status, and the number badge shows how many are in that state.
  • To find paid invoices, open the Paid tab.
  • To find disputed invoices, open the Disputed tab.

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What the table shows

  • Shipper, Invoice #, Status, Loads, and Reference #s (BOL, PO, etc.)
  • Invoice date, Payment due date, Pickup date, Delivery date
  • Awarded (the quoted amount) vs. Actual (what you invoiced) and the Difference
  • Dispute Label and Dispute Reason columns when an invoice is disputed
  • Approval Label and Approval Reason columns when an invoice is approved

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Finding out why an invoice was disputed

Click any invoice on the Disputed tab to open its drawer. You’ll see the reason in three places:
  1. A red “Why this invoice is disputed” alert at the top of the Details tab — this shows the labels the shipper selected and the free-text reason they entered.
  2. The Dispute Reason column in the invoice table.
  3. The History tab in the invoice drawer, which shows the full status-change timeline for the invoice.
Common auto-dispute labels include Rate variance and Missing POD — these tell you exactly what needs to be fixed.

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Fixing an invoice that’s Under Review or Disputed

You can update and resubmit an invoice as long as it’s in Under Review or Disputed. Once it moves to Approved, Payment Created, or Paid, it’s locked — you’ll need to contact the shipper to move it back before you can resubmit. Use the same channel you used to submit the invoice originally. In every case, keep the same invoice number so Owlery matches your resubmission to the existing invoice.
Re-send the EDI 210 with the same invoice number and the corrected data. Owlery matches on invoice number and replaces the existing invoice in place — line items, totals, load numbers, dates, and reference numbers are all updated.

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What happens after you resubmit

Every resubmission runs through the same flow:
  1. Duplicate detection. If the resubmission is byte-for-byte identical to what’s already on file, Owlery skips the update — nothing to change.
  2. Lock check. If the invoice is Approved, Payment Created, or Paid, the update is blocked. Otherwise it proceeds.
  3. In-place replacement. Line items, total, load numbers, invoice date, party info, and reference numbers are updated on the existing invoice. The invoice number and current status stay the same, so a disputed invoice remains on the Disputed tab until the shipper’s rules re-evaluate it.
  4. Automatic re-evaluation. The shipper’s Auto-Decision Rules run immediately against the corrected data. If your fix clears the issue (e.g., the total is now within their threshold or a missing POD is now on file), the invoice can auto-approve or move back to Under Review within seconds. Watch the status on the Invoices page to confirm.
  5. Exceptions refresh. Price variance and missing POD are recomputed against the new data.
If a person on the shipper’s team manually disputed the invoice (rather than it being auto-disputed by a rule), resubmitting will update the invoice data but won’t override their decision — the invoice stays on Disputed. Reach out to the shipper directly to resolve.

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What the shipper sees vs. what stays internal

The dispute label and reason the shipper enters are shared with you — that’s what powers the red alert and the Dispute Reason column. Internal shipper details are not shared: their accounting tags and GL codes, which teammate approved or disputed the invoice, auto-batch state, and their internal accounting sync records.

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Quick reference

  • Same invoice number = update. Different invoice number = new invoice.
  • Under Review / Disputed = editable. Approved / Payment Created / Paid = locked.
  • Fix and resubmit through the same channel you used originally.
  • Auto-decision runs immediately on resubmission — no need to wait.