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The Load Number you enter when accepting a tender needs to match the shipment ID you’ll use when invoicing. If you entered the wrong number — a typo, the customer’s order number, a stale reference, or the wrong load from your TMS — you can update it after the fact from the load itself.
Owlery matches invoices to loads by Load Number. If your invoice’s shipment ID doesn’t match the Load Number on the load, the invoice won’t attach to the right shipment and may be rejected or delayed.
1

Open the load

Go to Shipments (Loads) in the left sidebar, find the load, and click the row to open the load drawer.
2

Open the actions menu

In the top-right of the load drawer, click the three-dot menu (⋮) next to the load number.
3

Select Edit Load Number

Choose Edit Load Number from the dropdown.
4

Enter the correct number and save

Type the correct Load Number — the same shipment ID you’ll use on your invoice — and confirm. The load updates immediately.
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You should ideally update any Load Number before you submit the invoice. Once the number matches, invoicing works the same as any other load — see Submit an Invoice.

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Find Your Load Number

Dashboard → Shipments (Loads) is the source of truth for your Load Number. Whatever shows there is the value Owlery matches on — for invoices, for POD and document filenames, and for every other lookup. If you’re ever unsure what your Load Number is, open owlery.ai/dashboard/loads, find the shipment, and read the Load Number off the load. How that number was set depends on how you took the shipment:
  • Accepted manually in the Portal — it’s the value your account manager entered when they accepted the tender. Confirm it on the load.
  • Accepted through your API — Owlery records its own Load Number for the shipment, which may differ from your internal reference. Check Shipments (Loads) to see what Owlery used.
  • Connected by EDI — it’s the shipment ID Owlery assigns, carried as the shipment ID on your EDI 204 tender and your EDI 210 invoice.

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When the Shipper Enforces a Universal Shipment ID

Some shippers turn on Universal Shipment ID. When they do, Owlery uses the shipper’s own shipment ID (from their tender) as the Load Number for both sides, and that number stays fixed for the life of the shipment — updating your PRO or reference numbers won’t change it. Use that shared shipment ID exactly as it appears on the load whenever you invoice or name a document.