All times are shown in the facility’s local time zone. Saved times can be edited but not removed, and actual dates cannot be set in the future.
Enter stop times
1
Open the load
In the left sidebar, click Shipments (Loads) and select a load to open the drawer.
2
Go to the Tracking tab
Click the Tracking tab. You’ll see each stop listed with two fields under Actual:
- Actual Arrived — when the driver arrived at the facility.
- Actual Departed — when the driver left after loading or unloading.
3
Save your times
Enter the actual arrival and departure times for each stop, then save.
- Saving times on the pickup stop updates the shipment status to In Progress.
- Saving times on the final delivery stop marks the shipment as Delivered.
Log in-transit updates
Between stops, you can use the dropdown on the Tracking tab to log additional updates:- Location Update — share the driver’s current position.
- Delay — flag that the shipment is running behind.
- Exception — report an issue (breakdown, weather, detention, etc.).