Skip to main content
Keeping tracking up to date helps your shippers stay informed and reduces check-call volume. Here’s how to update your loads as they move.
All times are shown in the facility’s local time zone. Saved times can be edited but not removed, and actual dates cannot be set in the future.

​
Enter stop times

1

Open the load

In the left sidebar, click Shipments (Loads) and select a load to open the drawer.
2

Go to the Tracking tab

Click the Tracking tab. You’ll see each stop listed with two fields under Actual:
  • Actual Arrived — when the driver arrived at the facility.
  • Actual Departed — when the driver left after loading or unloading.
3

Save your times

Enter the actual arrival and departure times for each stop, then save.
  • Saving times on the pickup stop updates the shipment status to In Progress.
  • Saving times on the final delivery stop marks the shipment as Delivered.

​
Log in-transit updates

Between stops, you can use the dropdown on the Tracking tab to log additional updates:
  • Location Update — share the driver’s current position.
  • Delay — flag that the shipment is running behind.
  • Exception — report an issue (breakdown, weather, detention, etc.).
These updates are optional, but they go a long way toward keeping your shipper relationships strong.