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Keeping tracking up to date helps your shippers stay informed and reduces check-call volume. Here’s how to update your loads as they move.
All times are shown in the facility’s local time zone. Saved times can be edited but not removed, and actual dates cannot be set in the future.

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Enter Stop Times

1

Open the load

In the left sidebar, click Shipments (Loads) and select a load to open the drawer.
2

Go to the Tracking tab

Click the Tracking tab. You’ll see each stop listed with two fields under Actual:
  • Actual Arrived: when the driver arrived at the facility.
  • Actual Departed: when the driver left after loading or unloading.
3

Save your times

Enter the actual arrival and departure times for each stop, then save.
  • Saving times on the pickup stop updates the shipment status to In Progress.
  • Saving times on the final delivery stop marks the shipment as Delivered.

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Log In-Transit Updates

Between stops, you can use the dropdown on the Tracking tab to log additional updates:
  • Location Update: share the driver’s current position.
  • Delay: flag that the shipment is running behind.
  • Exception: report an issue (breakdown, weather, detention, etc.).
These updates are optional, but they go a long way toward keeping your shipper relationships strong. If a shipper asks you to share tracking links or send tracking automatically, you don’t have to enter updates by hand. You have two routes.

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Use an Included Integration

These connections ship with Owlery at no extra cost:
  • API: send tracking events to Owlery via webhook events
  • EDI: send X12 214 shipment status updates
  • Native TMS connections: Tai and Turvo connect to Owlery out of the box
Compare what each one covers on Integration Options, or start with Connect Your Tai TMS.

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Request a Custom Integration

If you track loads in another platform like TruckerTools, MacroPoint, or an internal system, our development team can build a connection to it instead. Email support@owlery.ai with the platform you use and the workflows you want to cover. Support will scope the work and send a Statement of Work before anything is built.