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When a shipper awards you a load, it shows up as a tender in your Quotes & Tenders list. Here’s how to review the details and respond.
A tender isn’t a load until you accept it. If you haul the freight without accepting, Owlery has no load for your invoice to match, and the invoice could be rejected as invalid. Accept every tender before you move the freight.
Connected by API or EDI? Accept or reject tenders through that connection instead of in Owlery. Use one channel per tender, not both. See Integration Options.
1

Find the Tender

In the left sidebar under Operations, click Quotes & Tenders. Look for items with a Tendered status, then click the row to open the tender drawer.
2

Review the Shipment Details

Check the Details, Order Items, and Documents tabs for the full picture — locations, dates, freight info, and any attached files from the shipper. If something looks wrong, ask the shipper to update it; see Request a Change.
3

Fill In Required Fields

Depending on the shipper’s setup, you may need to enter:
  • Load Number: the number your invoices will reference. You can change it later; see Edit a Load Number.
  • Price: confirm or enter the agreed rate. If the shipper tendered the load without a rate, you must enter a price before you can accept.
  • Mode: FTL, LTL, etc.
Direct tenders: Some shippers combine quoting and accepting into a single step. Instead of separate quote and tender workflows, you’ll see one form where you fill in Mode, Price, Load Number, and Estimated Stop Dates, then click Submit. The process is the same — just fewer round trips.
4

Accept or Reject

Click Accept to confirm the load, or Reject if you can’t haul it.
After you accept, you’ll update tracking as the load moves. If the shipper changes the load, you’ll respond to the load change.
If the pickup or delivery facility uses Owlery Dock Scheduling, you can book your appointment times directly in Owlery instead of calling or emailing the facility — see Book an Appointment. Facilities that don’t use Owlery Dock Scheduling still need to be contacted the usual way.