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If you use Tai TMS, you can connect it to Owlery so load status updates, shipment details, and location tracking flow in automatically — no manual entry required. The setup has two parts: share Tai log in credentials for your customer, then configure three webhook endpoints inside Tai.
The role of the Tai user should be the same you would give to your customer to log into Tai.

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Part 1: Share Tai log in credentials for your customer

Owlery needs two things from your Tai account to establish the connection:
1

Gather Tai credentials

Collect the following from your Tai account:
  • Tai portal username and password — any login for your customer will do.
  • API key — the API key associated with that Shipper Customer account in Tai.
2

Send credentials securely

Share both the login credentials and the API key using a secure method (e.g. a password manager share link, encrypted message, or your organization’s preferred secure channel).Email support@owlery.ai to coordinate handoff if you’re unsure how to share them.
3

Wait for confirmation

The Owlery team will configure the connection on their end and let you know when it’s ready. At that point, they’ll run a test tender and load to verify everything works.
You should never credentials in plain-text email. Use a secure sharing method so your Tai login and API key stay protected.

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Part 2: Set up webhooks in Tai

Webhooks let Tai push real-time updates to Owlery whenever something changes on a load. You’ll need to configure three endpoints in Tai for each shipper.
1

Request a webhook API token from Owlery

Email support@owlery.ai and let them know which shipper you need a webhook token for. Owlery will generate a token specific to that shipper and send it back to you.
2

Add the webhook endpoints in Tai

In your Tai portal, navigate to the webhook configuration for the shipper and add the following three endpoints. Use the API token from Step 1 to authenticate each one.Status updates
Load details
Location tracking
3

Verify the connection

Once the webhooks are saved, coordinate with the Owlery team to run a test tender and load. This confirms that status, detail, and location events are flowing correctly.
Each shipper gets its own webhook API token. If you manage multiple shippers in Tai, repeat Part 2 for each one — request a separate token and configure the same three endpoints per shipper.

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Quick reference

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Need help?

If anything isn’t working or you’re unsure where to find a setting in Tai, email support@owlery.ai and the team will walk you through it.