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If you use Tai TMS, you can connect it to Owlery so load status updates, shipment details, and location tracking flow in automatically — no manual entry required. The setup has two parts: share your Tai portal URL and login credentials for your customer, then configure three webhook endpoints inside Tai. This is a production-proven integration used by brokers of every size — no sandbox environment or extended testing period required. Once both parts are complete, your customer is live.
The role of the Tai user should be the same as the one you would give to your customer to log into Tai.

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Part 1: Share Your Tai Portal URL and Login Credentials

Owlery needs three things from your Tai account to establish the connection:
1

Gather Tai credentials

Collect the following from your Tai account:
  • Tai portal URL: the web address you use to log into Tai. It always takes the form yourcompany.taicloud.net.
  • Tai portal username and password: any login for your customer will do.
  • API key: the API key associated with that Shipper Customer account in Tai.
2

Send credentials securely

Share the login credentials and the API key using a secure method (e.g. a password manager share link, encrypted message, or your organization’s preferred secure channel). The portal URL isn’t sensitive, so you can send it alongside — just make sure we get all three.Email support@owlery.ai to coordinate handoff if you’re unsure how to share them.
3

Wait for confirmation

The Owlery team will configure the connection on their end and let you know when it’s ready. At that point, they’ll run a test tender and load to verify everything works.
You should never send credentials in plain-text email. Use a secure sharing method so your Tai login and API key stay protected.

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Part 2: Set Up Webhooks in Tai

Webhooks let Tai push real-time updates to Owlery whenever something changes on a load. You’ll need to configure three endpoints in Tai for each shipper.
1

Request a webhook API token from Owlery

Email support@owlery.ai and let them know which shipper you need a webhook token for. Owlery will generate a token specific to that shipper and send it back to you.
2

Add the webhook endpoints in Tai

In your Tai portal, navigate to the webhook configuration for the shipper and add the following three endpoints. Use the API token from Step 1 to authenticate each one.Status updates
Load details
Location tracking
Invoices
3

Verify the connection

Once the webhooks are saved, coordinate with the Owlery team to run a test tender and load. This confirms that status, detail, and location events are flowing correctly.
Each shipper gets its own webhook API token. If you manage multiple shippers in Tai, repeat Part 2 for each one — request a separate token and configure the same endpoints per shipper.

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Reefer Loads

Tai has no field for temperature requirements. Owlery won’t send a reefer tender into Tai without its temperature, so by default reefer tenders come to you in the Owlery carrier portal instead of through the API.
1

Open the tender in Owlery

Log in to Owlery and open the tender from Quotes & Tenders.
2

Build the load in Tai

Create the load in Tai by hand, using the details on the tender, including the temperature.
3

Accept with the Tai load number

Enter the Tai load number in the Load Number field and accept the tender. This is how Owlery matches Tai’s webhook updates to the load. See Accept a Tender for the full steps.
Once the load number matches, status, detail, and location updates sync the same way they do for any other load.
If the Load Number doesn’t match the load in Tai, updates from Tai won’t attach to the load. To fix a wrong number, see Edit a Load Number.

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Send the Temperature as a Shipment Reference

To skip building reefer loads by hand, Owlery can send reefer tenders into Tai like any other tender. The temperature comes through as a shipment reference with the reference type Desired Temperature. Email support@owlery.ai to turn this on for your account.

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Quick Reference

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Need Help?

If anything isn’t working or you’re unsure where to find a setting in Tai, email support@owlery.ai.