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Where to find it: Dashboard → Operations → Shipments (Loads) When a shipper changes an accepted load, Owlery keeps the current load in place and adds a proposed revision for your review.
Work from the existing load. Do not create another load or assign a new load number for the proposed change.

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Review the Changes

1

Open the Existing Load

Find the load by its current Load Number and open it. A banner says that a load change is waiting for your confirmation.
2

Open Proposed

Click See Proposed Changes in the banner or open the Proposed tab.Owlery shows the previous and proposed values side by side. Only changed fields are emphasized.
3

Check the Affected Details

Review any changes to:
  • Reference numbers, equipment, items, price, or temperature requirements.
  • Pickup and delivery locations.
  • Requested or scheduled dates.
  • Stop requirements and notes.
  • Added or removed stops.
4

Accept or Reject

Click Accept to apply the revision to the existing load. Click Reject to keep the previous load details.
After you accept, the banner clears and Owlery keeps the same load record and Load Number. After you reject, the Proposed tab records that the last edit was rejected and the previous details remain active.

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If You Respond Through an Integration

Use the same channel that received the change.
Treat the update as a revision to the existing load. Do not import it as a new load in your TMS.Follow the EDI Guidelines for the transaction and response requirements.
If the Portal does not show Accept or Reject, your connection may require the response in your TMS or by EDI. Follow the message shown on the tender instead of responding through both systems.

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If the Change Is Missing or Incorrect

  • Confirm that you opened the existing Load Number rather than a second record in your TMS.
  • Check the History tab for the latest tender activity.
  • For EDI, confirm that your system received and processed the revision according to the EDI Guidelines.
  • Ask the shipper to confirm the exact Load Number, what changed, and when they sent it.
  • If the comparison is unavailable, email support@owlery.ai with the Load Number, shipper, timestamp, and a screenshot.