Owlery can add carrier tracking to your Katana sales orders for a supported carrier workflow. Owlery confirms the workflow fits your account before turning it on.
Tracking write-back works with a specific carrier workflow, not every carrier. If you need other updates sent to Katana, Owlery scopes them with you.
What Owlery Updates
When the supported tender workflow returns a tracking number, Owlery can:
- Create a
PACKED fulfillment with the sales-order rows and quantities, when none exists
- Add the carrier tracking number, tracking URL, and carrier name
- Update only the tracking fields on an existing fulfillment
- Record a separate result for each Katana order in a consolidated shipment
Reliability
Owlery never overwrites a different tracking number, and it doesn’t guess when an order has more than one fulfillment. If a request times out, Owlery checks Katana before trying again, so you don’t get duplicate fulfillments. If the tracking is already there, nothing changes.
Validate inbound Katana sales orders first. Enable tracking only after Owlery confirms that the supported carrier workflow and fulfillment structure match your account.
